Frequently Asked Questions

Review our frequently asked questions, incase we answer your questions here.

How Does It Work

To arrange a free chemistry call with any of the coaches, just click the ‘Book a call’ button on their profile. You will be asked to provide your contact details and an overview of why you’re looking to hire that coach. The coach will arrange your chemistry call with you directly, however, the Credible Coach team will also keep in touch with you to see how it went.

How can I leave a testimonial for a coach?

If you haven’t hired one of the Credible Coaches through the platform, you can still leave your testimonial. Please email the coaches name, an overview of your testimonial and your telephone number to A member of the team will call you to attain your testimonial in full. We want every client to have a platform to share their voice, however, in order to also protect our coaches against rogue consumers or deliberate anti-competitive behaviour; you may also be asked to provide certain evidence of the coaching relationship.

Why should I trust anonymous reviews?

We personally collect and verify every testimonial to ensure it’s from a legitimate client. If we’re not satisfied, we ask for further evidence of the coaching relationship. Many coaching clients typically don’t want to ‘go on the record’ to discuss the coaching services received, however, their feedback is still valuable. By allowing clients to remain anonymous, we not only hear their feedback, but typically these testimonials are more open and honest about their challenges and how the coaching has helped them.

What does ICF mean?

You may have seen ‘ICF’ on many of the coaches profiles, this stands for International Coach Federation. The ICF is the largest global organisation dedicated to advancing the coaching profession by setting high standards. An ‘ICF Approved’ training school means that ICF has accredited that program to deliver coach-specific training. ICF-accredited training programs must complete a rigorous review process and demonstrate that their curriculum aligns with the ICF Core Competencies and Code of Ethic.

In addition, AC (Association of Coaching), EMCC (European Mentoring Coaching Council), APECS  (Association for Professional Executive Coaching and Supervision) are equally rigorous in their accreditation expectations (CPD, coaching hours, commitment to supervision).
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